FAQ

1、Is it all right to make customer's own brand name?

---yes，we accept OEM order

2、Are you a manufacturer or trading company?

---We are a factory

3、Can you do the design for us?

---yes,we can ,we have our own design team, just tell us your ideas,we’ll help you make it happen. 

4、How can I get a sample to check your quality?

---Purchase samples according to the actual price of the product.We have samples in stock, which can be checked by customers

5、Is the sample free，and How long can I expect to get the sample?  

---No. Purchase samples according to the actual price of the product，Samples from stock can be obtained in about 7 days

6、Packaging & Shipping:  

---In order to reduce your shipping costs ,we use opp bags to package and use express delivery . But if you need special packing ,we can also meet your requirement.

7、What about the lead time for mass production?

---About 25-30 days

8、What is your terms of delivery?

---Full payment

9、What's your payment term?

---Full payment before delivery

10、When can I get the price?

---After sending the design

11、Where is your factory?

---No. 30, Xinhe Road, Xiaobian, Chang'an Town, Dongguan City, Guangdong Province, China

12、Where is your loading port?

---Shen zhen port

13、How soon we can get email response from your team?

---If you have any question, we will reply to your questions as soon as possible.7*24 hours professional online response.

14、If we have some other product requirements that your page don't include, can you help to supply?

---yes,we can ,if your have any requirement, just contact us.

15、How long is the warranty period?

---3 month since purchasing,however, if there is a problem with the quality, we can re-ship or refund to you

16、How long is the delivery period of the product?

---The stock is generally 7-15 days; the customized model is generally about 30-40 days

17、How many people are there in your team

--- One hundred people.

18、How much can you supply each month?

--- 2,000,000 Pcs

19、What if the quality is not satisfactory?

--- You can choose to return it or let us replace it.Of course,if there is a serious quality problem, you have the right to apply for a refund.

20、what do you think are your company’s strengths?

---Three aspects:

A、 we are an enterprise integrating industry and trade, providing you with one-step service and providing you with great convenience.

B、 Our products are very competitive in quality and price.Good quality and cheap.Get to know us and you may be surprised.

C、One can also be sent for RTS products. The MOQ of customized products is 50,much lower than other jewelry industry.